276/277 Claim Status
Post-n-Track provides real-time 276/277 claim status inquiry and response, replacing the manual portal lookups and phone calls used to track claim adjudication status.
How Post-n-Track Handles Claim Status
Tracking the status of submitted claims is a significant administrative burden. Staff spend hours each week logging into payer portals or calling provider relations lines to check on claims in adjudication. This manual process is slow, inconsistent, and diverts staff from higher-value work.
Post-n-Track automates claim status inquiry through real-time 276/277 transaction processing. We enable provider systems to query payer adjudication systems directly, returning current claim status (pending, approved, denied, or in process) without manual portal access.
- No manual status tracking No portal logins or calls to provider relations lines.
- Portfolio-wide visibility Current status (pending, approved, denied, in process) for every claim in adjudication.
- Proactive follow-up Delayed or denied claims surface while there is still time to act.
Stop Calling the Payer
The 276 asks a payer for the status of a submitted claim; the 277 answers. It replaces a phone call. The frequent confusion is with the 277CA (Claim Acknowledgment), which is a different transaction reporting whether a claim was accepted for adjudication in the first place.
277 and 277CA are different transactions
The 277 responds to a 276 inquiry about a claim in adjudication. The 277CA is unsolicited and reports the payer's front-end edit result: accepted or rejected for adjudication.
A claim rejected at 277CA will never produce a meaningful 277 status, because it is not in the queue. Organizations that poll status on claims that were never accepted are asking a question with no answer.
Polling is a symptom
Heavy 276 volume usually indicates the acknowledgment chain isn't being consumed. If you know your 999 and 277CA results, you know which claims are actually in adjudication and roughly when to expect an 835 (the Electronic Remittance Advice).
Status inquiry then becomes an exception tool rather than a daily sweep.
Frequently Asked Questions
What is the difference between a 277 and a 277CA?
The 277 is a response to a 276 inquiry about a claim already in adjudication. The 277CA is an unsolicited Claim Acknowledgment reporting whether the payer's front-end edits accepted the claim for adjudication at all. A claim rejected at 277CA will never return a meaningful 277 status because it isn't in the queue.
Why is our claim status inquiry volume so high?
Usually because the acknowledgment chain isn't being consumed. If you process 999 and 277CA results, you know which claims are actually in adjudication and approximately when an 835 should follow, which turns status inquiry into an exception tool rather than a daily sweep.
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